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Online Returns

Returns Policy

We want you to love what you ordered, but if something isn't right, let us know.

You can return unwashed and unworn Products bought in the UK on this Website by mail with valid identification within 14 days only of your order date.

Certain Products are available exclusively online through the Website. These Products may be subject to different return or exchange policies, which shall be indicated where applicable.

Except if exercising your right to cancel, shipping and handling charges paid on your original shipment are not refundable when you use our easy returns by mail.

This does not affect your statutory rights.

Returns by Mail

Returns are free for UK customers: just use the pre-paid Royal Mail shipping label:

https://www.royalmail.com/track-my-return/create/1939

If using another shipping method at your own expense, please be sure to send to the following address:

JMTI LTD
47 Hyholmes
Peterborough
PE3 8LJ
United Kingdom

Follow the below instructions to package your return and mail it back to us:

1. Pack and seal your return securely, in the original packaging.
2. Affix your return shipping label to the packaging. Make sure no other tracking labels are shown.
3. If using one of the prepaid shipping labels provided, take the package to your nearest Royal Mail drop off location.